Experienced Customer Service Administrator

We are looking for a new addition to our forward-thinking team to represent the company and its values to external customers. The role would suit someone who has previously worked within a busy customer service environment but looking for a new challenge.

Our innovative products are used all over the world within construction, transport and aerospace sectors. We have decades of experience and technical expertise within bonding, sealants and adhesives industries.

Forgeway culture is built on our values:

  • Passionate, conscientious and disciplined
  • Smart with innovation
  • Respect for our community and it’s ethos
  • Humility with gratitude
  • Play by the rules
  • Positive ‘can-do’ attitude
  • Continuous learning and development

If these values are also important to you…read on!

The role…

  • Entering orders onto the system efficiently and in a timely manner
  • Performing manifests and reconciliations at the end of each day for all couriers used
  • Ensuring each customer call is dealt with in a professional manner
  • Tracking all orders to ensure OTIF is achieved
  • Monitoring what products are outstanding on orders and ensuring customer requirements are met
  • Liaising with the warehouse team to ensure correct batches are picked
  • Ensuring all documentation for international transport meets export regulations
  • Managing individual customer accounts, and building relationships with key customers
  • Generating picking notes and liaising with the warehouse team
  • Full training and support will be provided for the successful candidate

The skills you will bring…

  • A confident, friendly and an adaptable individual with a can-do attitude
  • Excellent telephone manner and business acumen
  • Good written English skills
  • Proficient in Microsoft Excel
  • Strong organisational and office skills
  • Ability to learn new computer systems quickly, with excellent attention to detail
  • Enjoys being part of a hard-working team environment and working to daily deadlines

What we offer…

  • We are committed to development opportunities for all of our team members
  • A fast-paced environment in a growing company
  • Pension
  • Company sick pay
  • Free eye test