Junior Customer Service Administrator

We are looking for a new addition to our forward-thinking team to represent the company and it’s values and support to customers. The role would someone who is keen to learn all aspects of customer service within an office-based role as full training will be provided.

Our innovative products are used all over the world within construction, transport and aerospace sectors. We have decades of experience and technical expertise within bonding, sealants and adhesives industries.

The role…

A varied role, dealing with customers on the telephone, answering queries and resolving issues in a professional and timely manner

Responding to daily email traffic

Processing customer orders and coordinating delivery schedules

Establishing long-lasting relationships with customers

Ensuring that all CRM systems are updated accurately

Coordinating daily workload, reporting and communicating effectively and concisely

Full on the job training and support will be provided for the successful candidate.

The skills you will bring…

A confident, friendly and an adaptable individual with a can-do attitude

Excellent telephone manner and business acumen

Proficient in Microsoft Excel

Strong organisational and office skills

Ability to learn new computer systems quickly, with excellent attention to detail

Enjoys being part of a hard-working team environment and working to daily deadlines

Native level fluency in German or Spanish highly advantageous.

What we offer…

We are committed to development opportunities for all of our team members

A fast-paced environment in a growing company.

Pension

Company sick pay

Free eye test

Free ‘deli’ style lunch
If you would like to apply for this position please send a cover letter telling us why you are interested in the role along with your up-to-date CV to: careers@forgeway.com by the 23rd January 2019.

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